Delivery - UK and International
We are proud to announce that Loake Shoemakers will now be delivering Worldwide. At first we will be despatching to a selected range of countries, which excludes any within Europe. But don't worry, if you do not see your country via the country selector, be assured we are working on it and do have others coming soon.
For all queries in regards to our deliveries, see the below sections.
All orders over £30 are sent FREE of carriage charges, via DHL or Royal Mail.
Orders placed prior to 13.30 GMT are sent same working day (Monday-Friday only). Orders placed after 13.30 GMT will be sent the following working day.
We do not currently despatch on a Saturday or Sunday.
Tracking details will be emailed upon the day of dispatch.
If you have not received your delivery within 3 working days of dispatch, please contact our online store.
All our orders are dispatched on a service which will require the goods to be signed for, so you may prefer to specify a business address etc when ordering, but please note that we are unable to change the delivery address once an order has been placed.
We offer delivery outside the UK to multiple countries Worldwide. To see if we deliver to your country please click on the country flag in the top left hand corner of our website and see if your country appears in the 'Delivery Location' dropdown.
Delivery costs for each of the countries will be displayed at the checkout when placing your order.
We do offer delivery free of carriage charges, but this is only available when a minimum order amount is reached. Minimum order values vary depending on country to country.
See below table for all the countries outside of the UK we deliver to and their minimum order values to receive Free Shipping.
| Country of Delivery | Min. Order Value | Approx. Cost of Delivery |
|---|---|---|
| All Non-UK | £50 | £20 |
All orders for delivery outside the UK will be sent on a trackable service via DHL.
Tracking details will be emailed upon the day of dispatch.
Orders placed will be sent the following working day.
Local taxes may be applicable outside the UK, these will be shown at the checkout.
USA ONLY: All customers wishing to order for delivery to USA should be aware of the Duty threshold of $800. Any orders placed over the value of $800 may be charged additional duties and fees at the checkout.
CANADA ONLY: Any customers purchasing any styles made in our High Grade factory in India may incur additional import tax. The product origin can be clearly found within the product description.
Returns - UK and International
If, for any reason, you are not entirely satisfied with your order, you can return them to us for a full refund, or exchange as appropriate.
Please note that orders placed online or over the telephone cannot be returned to our high street stores.
If for any reason you don't receive a returns form within your order, please download one here.
Please note due to the Royal Mail strike action there will be delays in receiving and processing returns.
We offer FREE returns on all orders within the UK.
Please repackage the items as appropriate and visit the link below to return your order free of charge:
https://www.loake.com/return
Goods are to be returned from outside the UK at the customer’s expense.
Please repackage the items as appropriate and visit the link below to purchase a return via DHL:
https://www.loake.com/returnint
Alternatively, goods may be returned using your own choice of carrier.
It is essential that the customs form and parcel label includes “returning unsuitable goods to sender” and that the “returned goods” box is ticked on the customs form. Loake will not be responsible for any customs and clearance duties incurred if you use your own method for returns, and these fees will be charged to you.
Non-UK Exchanges: Unfortunately at this present time we are unable to offer exchanges to any customers placing orders from outside of the UK. If you wish to swap your item(s), then please send your order in as stated above and then place a fresh new order for your new item(s).
All Orders
It is very important that items to be refunded on are returned to us in a saleable condition. They must be unworn and still in the original packaging with any labels, swing-tags, etc. still attached. We cannot accept shoes for return where there is wear to the sole – we would advise trying shoes on carpet to avoid marking the soles.
Please complete the returns form contained with your original order and enclose it with your items to be returned, please specify the delivery address on the returns form if you require replacement items.
On receipt of the returned goods, we will either exchange or refund to the original method of payment the full price paid for the items returned to us.
Please Note – it can take up to 14 working days from receipt to process returns.
Exchanges are subject to stock availability, we will contact you via email or telephone if the requested exchange item is out of stock.
Any duty incurred upon receipt of returned items will be recovered from the customer.
All returns must be sent to: Loake Bros Ltd, Unit E, Bartley Drive, Kettering, Northamptonshire NN16 8UT, England
Nothing under these terms and conditions affects your statutory rights.
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