The Loake family business has been making traditional shoes since 1880. Today, 140 years later, we are incredibly proud that our association with fine handmade footwear and enduring quality lives on and is loved by so many of you. For that, we would like to thank you for your continued support and loyalty.

Our foremost dedication is to our staff and our customers and as the situation around the COVID-19 Coronavirus continues to escalate, it is important to work together to protect all of those around us.

ONLINE ORDERS

We would like to re-assure our customers that while Loake online retail is still open, our warehouse is currently operating with a small team of four people only, to pick and pack any orders. The large warehouse space has allowed for new ‘zones’ to be introduced, allowing staff to comfortably follow the UK Government’s rules on social distancing, as well as maintaining strong sanitisation practises. This also includes not using any communal areas at the same time.

All packages are packed into metal cages before being moved outside for the courier’s arrival at the end of the day. This guarantees that the courier can collect safely, without ever entering our building or meeting with the team. For updated information on how our courier providers are adhering to the new guidelines, please refer to Royal Mail and UPS.

LOAKE RETAIL SHOPS – UPDATE

All of our retail shops are now OPEN after the national lockdown.

We are committed to making your visit to store an enjoyable and, above all, safe experience. In addition to the same excellent and personal Loake service that you love, safety measures in line with government guidelines have been put in place to minimise the risk to our staff and customers.

Regular hand washing and sanitation is being carried out throughout the day, particularly in between serving customers. All products are also being kept sanitised both on the sales area and behind the scenes in our stock rooms. Appropriate levels of Personal Protection Equipment (PPE) is being utilised around the store and by our staff when interacting with customers for shoe fittings. For further details on the measures in place, please feel free to contact your local store.

REPAIRS SERVICE

You can still book a Loake Repair, either online or by visiting one of our stores. In order to safeguard our craftsmen and women in the factory, please be aware that will be running a smaller than normal repairs team, as well as adhering to social distancing rules. This will result in a slower processing time of up to 50 working days. If you have any questions relating to an ongoing repair, please contact repairs@loake.co.uk.

We are a family. We Are Loake.